Common Installation Problems & Issues

(These Errors discussed in this document are specific to Enterpise X running on Windows Servers)

 

System Installation Location

If this is your first time installing the application and you are new to Integral Accounting Enterprise, then you must install the Enterprise Applications to the default locations specified in the installation instructions. Once you become familiar with the Enterprise applications and how they work, then you can move them to other locations.

If you are having persistent Enterprise problems and your Enterprise installation is not in the default location, then you should re-install the software to the proper location per the installation instructions.

The default location for the Enterprise X application is

inetpub/wwwroot/EnterpriseX

Our technical support will not be able to help you troubleshoot your applications if they are not installed to their default locations.


Application Pool Problems

Please be sure that if you have a Server with different versions of of the application running on it that you set up different application pools for these applications. We recommend that Dot Net applications be run on their own server.

 

Searching the Microsoft Knowledge Database

For general programming errors not specifically related to the Integral Accounting Enterprise system, we recommend that you search the Microsoft Knowledge Database for the solution. The Microsoft Knowledge Database can be located at http://msdn.microsoft.com Enter your problem in the box that says "Search MSDN for"

 

Common Errors:

Listed below are some of the more common errors you may be getting with the software. Please review the list of common errors below and click the link for specific details on resolving the error you are getting.

Access to the path "C:\inetpub\wwwroot\EnterpriseX\SomeLogFile.txt" is denied

Error Writing to Log File errlog.txt

User X not associated with a trusted database connection

Any HTTP 401 Errors, 404 Errors,  or HTTP Request Failed 401 Access Denied